Contact Online Casino Sites

This is the page to use when you want to reach the editorial team behind Online Casino Sites. We research new online casinos, check the terms attached to their welcome offers, and explain how payments, verification and state licensing actually work for players in the US. If something we have published looks wrong, out of date, or unclear, telling us is the fastest way to get it fixed.

One thing to be clear about first: we are an independent comparison and review publisher, not a casino. We cannot access your account, release a withdrawal, reset a password, lift a bonus restriction or settle a dispute over a bet. Those are matters for the operator's own support team and, where relevant, the regulator in your state. We can, however, explain what a term means, tell you what we have verified about an operator, and point you to the right complaints route.

How to reach the editorial team

Email is the only channel we run. Write to [email protected] and a member of the team will read it. We do not publish a phone line, because almost every question we receive is easier to answer accurately in writing with the relevant terms in front of us.

To get a useful reply first time, include:

The page or operator you are asking about — the URL of the page on printecosoftware.com helps more than a description.
Your state — availability, licensing and payment options differ enormously across the US, and an answer that is right in one state can be wrong in another.
The exact wording of any bonus term, email or on-site message you are querying, pasted in rather than paraphrased.
Dates — when you registered, deposited, claimed the offer or requested a withdrawal. Timelines decide most questions about withdrawal times and bonus expiry.

Please do not send screenshots of documents containing your Social Security number, full card number, bank account details or a photograph of your ID. We have no need for them and we do not want to hold them.

What we can help with, and what we cannot

We can help with	Better directed elsewhere
Corrections to a review, bonus figure, rating or availability note	Account verification, locked accounts, password resets
Explaining wagering requirements, max bonus bets, cashout caps and expiry windows in plain terms	Releasing a pending withdrawal or reversing a voided bonus
How KYC, source-of-funds checks and withdrawal verification generally work	Reviewing your specific identity documents
Which payment methods US players commonly encounter and what to check before using one	Refunds, chargebacks or missing deposits
Where to take an unresolved complaint, and which regulator oversees licensed play in your state	Acting as an arbitrator or representing you in a dispute
Suggestions for operators, games or topics to research next	Requests to remove a factual but unflattering review point

Reporting a problem with an offer we list

The offers shown on our pages come from the operators themselves and change without notice. We check them on a rolling basis — the figures across the site were last reviewed on Sep 25, 2026 — but a promotion can be revised the day after we look at it. If what you see on an operator's site does not match what we show, that is a correction we want.

Useful examples of what to flag, using operators currently listed on the site:

Raging Bull — our top-rated entry at 10.0, headline offer 410% up to $10,000 plus 50 free spins. Tell us if the percentage, the cap or the spin count has moved, or if the wagering multiple, maximum bet while a bonus is live, or the cap on what you can cash out from bonus funds differs from what the operator's terms now say. A four-figure headline number is only reachable on a very large deposit, so the deposit tiers matter as much as the percentage. The limitation worth knowing: offers of this size almost always carry the heaviest playthrough on the site, and that is where most reader questions to us originate.
Magician Bet — rated 9.8, with a 101% no-wagering offer. "No wagering" is the claim we get asked to verify most often, because it should mean bonus winnings are withdrawable without a playthrough multiple. It does not automatically mean there is no maximum cashout, no minimum deposit and no expiry window. If any of those apply and we have not said so, that is a gap we need to close. The trade-off with no-wagering offers is that the headline value is usually far smaller than percentage bonuses elsewhere.
Slots of Vegas — rated 9.7, 375% bonus plus 50 free spins on Cash Chaser. Free spins tied to one named title are common, and the details that decide their value are the per-spin value, whether winnings arrive as cash or as bonus credit, and how long you have to use them. Game restrictions are the usual sticking point: spins locked to a single slot cannot be moved to a table game or a live dealer room, and table play often counts little or nothing toward any attached playthrough.
Uptown Aces — rated 9.5, 600% for new players. The highest headline percentage on our list. Tell us if the qualifying deposit range, the maximum bonus amount or the eligible games have changed. High-percentage offers typically pair with lower deposit caps than the number suggests.

We also list Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM, and the same invitation applies to every one of them. Corrections about the lower-ranked entries are just as welcome as corrections about the top of the list.

Questions about money: what to send us

Payment and withdrawal questions are the largest single category of reader mail we receive. We cannot move your money, but we can usually tell you which stage of the process you are stuck at.

If you are writing about a deposit or a payout, tell us the method involved. In the US that is most often a debit card, a credit card (which many issuers decline for gambling transactions regardless of the operator), an ACH or e-check bank transfer, a wire transfer, a prepaid card, or an e-wallet. PayPal availability in particular is not universal and depends on the operator and your state, so never assume it is there before you register. Some operators listed here quote crypto amounts — Bets.FM advertises a 225% deposit bonus up to 1 BTC plus 225 free spins, which is a reminder that a headline figure denominated in crypto is not a fixed dollar value and will move.

Things worth checking yourself before emailing, because they resolve most cases:

Minimum deposit — a bonus rarely triggers below a set figure, and depositing under it is the most common reason an offer does not appear.
Verification status — nearly all payouts sit behind completed KYC. Identity, address and payment-ownership checks usually have to clear before a first withdrawal, and a source-of-funds request can follow a large win.
The withdrawal method — many operators require you to withdraw back to the method you deposited with, at least up to the amount you deposited.
Minimum and maximum withdrawal amounts — including weekly or monthly caps, which can stretch a large payout over several cycles.
Pending or reversal periods — the window during which a requested withdrawal can be cancelled and the money returned to your balance.
Fees — some methods carry a processing charge, and some operators allow a set number of free withdrawals per month before charging.

If you have worked through all six and are still waiting well beyond the operator's stated timeframe, that is the point at which a formal complaint makes sense. Write to us if you want help identifying the right route; we will tell you what we know and what we do not.

Questions about games and how we describe them

We write about slots, progressive jackpots, live dealer tables, blackjack, roulette, baccarat and video poker, and about the software providers behind them. Corrections in this area are welcome and easy for us to act on.

Slots — if we have quoted a return to player percentage or described a game's volatility and the provider's own figures differ, send the source. RTP is a long-run theoretical average, not a prediction for a session, and some titles ship in multiple RTP configurations that operators can choose between.
Progressive jackpots — tell us if a game requires a maximum-stake bet to qualify for the top prize, since that detail changes the cost of playing it.
Live dealer games — these stream from a studio with a human dealer and typically contribute little or nothing toward bonus wagering. If we have implied otherwise anywhere, flag it.
Table games — blackjack, roulette and baccarat rules vary by table, and the variant changes the house edge. Specifics beat generalities here.
Fairness — digital games run on random number generators, which independent testing houses audit for licensed operators. If you have seen a current audit certificate we have not referenced, we want the link.

Mobile matters too. Some operators run a native app, others a browser site that adapts to your phone, and game libraries are not always identical between the two. If our description of an operator's mobile experience does not match what you found, tell us which device and which route you used.

Sports betting, poker and the rest of the operator's lineup

Several brands on our list run more than a casino. BetUS, for example, is known primarily for sportsbook betting alongside its casino product, and its 200% up to $4,000 new-player offer is the kind of promotion that can carry different terms depending on which product you apply it to. Others in the market add poker rooms, bingo, virtual sports or racebooks.

This matters for two reasons, and both generate reader questions. First, sportsbook and casino bonuses usually have separate playthrough rules, and sports wagers frequently do not count toward casino wagering at all. Second, brands such as Card Crush, Zumba Cards and Amazon Jackpots operate on models that use promotional currencies rather than straightforward cash bonuses — Zumba Cards quotes a 250% deposit bonus up to 250 SC, and Amazon Jackpots advertises a package of posters, 40 free SC and a bonus wheel for a $20 purchase. Those currencies have their own redemption rules, minimum thresholds and eligibility conditions, which are not the same thing as a cash withdrawal. If a distinction like that is unclear on one of our pages, that is exactly the sort of feedback that improves the site.

Eligibility, legality and where we can point you

You must be at least 21 to gamble at most US online casinos, though the minimum age is 18 in a small number of jurisdictions and for certain product types. Legal online casino play in the US is regulated state by state, not federally, and only a minority of states have licensed real-money online casino gaming. Other states permit online sports betting but not casino games, and some permit neither. Federal law sits alongside this — the Wire Act and UIGEA affect interstate transmission and payment processing — but the licence that authorizes an operator to serve you comes from a state gaming authority, such as a state gaming commission or division of gaming enforcement.

Two practical points follow. An operator accepting a registration from your state is not the same as being authorized to serve players there, and you should verify an operator's licence with the relevant state regulator rather than relying on a badge on a website. And no casino, listed here or anywhere else, can be described as completely safe; regulation reduces risk and gives you a complaints route, it does not eliminate risk.

If you contact us about whether a specific operator is licensed in your state, we will tell you plainly what we have been able to verify and what we have not. We do not guess at licensing status, and we will not confirm something we cannot source.

If gambling has stopped being fun

If you are writing to us because gambling is causing you harm, say so in the first line and we will reply with support information rather than a discussion of bonus terms. Free, confidential help is available in the US through the National Council on Problem Gambling helpline on 1-800-522-4700, which operates 24 hours a day by call and text, and many states run their own helplines and treatment programs.

Tools worth knowing about, independent of anything we publish: deposit and loss limits set inside your account, session time reminders, cooling-off periods, operator self-exclusion, state-run self-exclusion registers that cover every licensed operator in that state at once, and third-party blocking software installed on your own devices. You do not need our permission or involvement to use any of them, and you can request self-exclusion directly from an operator at any time. Gambling is entertainment that costs money; it is not a way to earn income or to deal with debt.

How we rank, and what commercial relationships do and do not buy

We should be upfront, since this is the page where readers ask about it. Some links on printecosoftware.com are commercial, and the publisher may earn a commission if you register with an operator through them. That costs you nothing extra. It also does not buy position: rankings and ratings on this site are editorial judgments, and a commercial relationship does not move an operator up the list or remove a criticism from its write-up.

Our ratings — the 10.0 next to Raging Bull, the 9.0 next to Bets.FM — are our own editorial scores, based on research into published terms, licensing information, payment options, game range and the clarity of the conditions attached to each offer. They are not customer review scores and they are not derived from user voting. We research and verify against published sources; we do not present operator advertising as if it were tested fact, and we do not claim to have played, deposited or withdrawn anywhere.

If you think a rating is wrong, tell us why. Arguments grounded in terms and conditions get further with us than arguments grounded in a single session's results.

Partnership, press and legal enquiries

Operators, affiliate managers and press contacts can use the same address. Please identify the brand you represent in the subject line. Requests to update an outdated offer, licence detail or payment method will be actioned once we can verify them against a primary source. Requests to remove accurate but unfavorable information will not.

Readers interested in how our coverage extends beyond US-licensed operators can also look at our guide to casinos outside the GamStop scheme, though note that the eligibility and regulatory considerations there are different from the state-licensed US market described above.

What happens after you write

A person reads every message. We aim to reply within two business days, and longer when volume spikes or when a question requires us to re-check an operator's current terms before answering. Corrections that affect a factual claim are prioritized over general correspondence.

If we change something because you told us to, we update the page and the review date. If we look into it and conclude the page was right, we will say that too, and explain what we checked. We would rather give you a clear answer you disagree with than a vague one you cannot use.

Thanks for reading, and for taking the time to get in touch. Whether it is a one-word typo report or a detailed account of a withdrawal that has gone sideways, it makes the site more accurate for the next person.

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